5 Red Flags to Avoid When Looking for Plastic Injection Molding Services

A rundown of five warning signs you might have a subpar plastic injection molder

Ring in the New Year by adding a qualified plastic injection molding service to your business’s arsenal. There is no better time to take on a new partner for your company than now; to new beginnings! The last two years have undoubtedly tested the infrastructure of many businesses and industries as a whole; at the same time, it has spoken to Metro Plastics’ sustainability. We have learned a lot from our current customer base and from new ones obtained during these uncertain times, and we feel it is equally important to share the “what to do’s” as much as to shed light on the “what to avoid.” Let’s look at five considerations that can assist in streamlining the decision making process when choosing a plastic injection molder.

1. “Press 1 for Customer Service. Press 2 for Quality. Press 3 for Engineering.”

You know there is nothing more frustrating than hearing these words when you dial the phone and need to actually speak to a person. You want and deserve a molding partner that prioritizes you as a customer. Don’t settle for less. Be assured that Metro will have a real person answer your call. Call us to confirm that you receive personal support for your projects.

1 - Metro Plastics Quality Difference
2. “That’s as good as your part is going to get.”

Red flag, red flag! If your current molder uses this excuse in any of their communication with you, heed our warning: this is a huge red flag in negligence! Basically, what this means is that they are not going above and beyond to mold the best part possible for you. Excessive flash, burning, or sink on the part are reason for concern; you do not need to feel like your part is so complicated that those variants are acceptable. Do not lower your standard. Instead, look for a molder who is skilled in complex tooling and molding complex parts. A lack of knowledge in understanding the reasoning behind the variants could also be what limits your current molder from exceeding your expectations. Customize your experience with a molder who is well versed in alternate material and material interactions.

3. “Sorry, we are unable to measure that.”

It’s important to verify that your plastic injection molding service is equipped to perform full-service quality inspections. At Metro Plastics, our process supports all phases of a product’s life cycle from PPAP/FAI to production control, featuring the key functions of repeatability and accuracy. Thanks to Metro’s fully-equipped, in-house Metrology Lab, your product doesn’t have to leave our facility! Some molders may provide inspections from third party suppliers, but these often come with additional fees for their time and services. Within those third party inspections, you may find that they only offer “pass and fail” inspections and provide little to no support in finding solutions for failed parts. Also, the time consumed when outsourcing quality inspections can conflict with scheduling production runs of your part. Metro’s scheduler and quality team work seamlessly together to ensure a timely transition between all phases of your product’s life cycle.

4. “We don’t have a recycling program.”

If the plastic injection molding service you are considering doesn’t promote green initiatives, what else are they not valuing in today’s manufacturing setting? Today’s world demands recycling for both financial and conscientious reward. Metro leads the way in incorporating scrap back into the process. When our industry was impacted by a material shortage, Metro kept up with customer orders and remained on schedule thanks to forethought and planning by utilizing our own plastic extruder and pelletizing equipment.

Make sure sustainable business practices is something your molder considers in producing your parts. Our global economy is in an unpredictable state.

5. “We can take it from here. You will hear from us if there are any problems.”

This sounds so innocent, even reassuring. However, it could give way to poor communication and lack of customer involvement. At Metro, our engineering team often hears from transferring customers that their current molder is not communicating in a timely manner or even at all. And by the time they do receive some sort of communication, it’s too late, their engineered part needs revised and to do so will cost them additional fees and labor costs.